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An essential piece to achieve these goals is the continuous and attentive maintenance of the company's hardware infrastructure and the proper functioning of systems, with a focus on data protection.
Computer Assistance provides a hardware maintenance service that partners, such as software houses, developers, and system integrators, can rely on to ensure the optimal functioning of the applications and/or services they have offered to their business clients. It also provides an additional business opportunity.
An essential piece in achieving these goals is the continuous and careful maintenance of a company's hardware assets and the proper functioning of its systems, with a focus on data protection.
Customized contractual formulas allow coverage of the most common manufacturers, with Service Level Agreements (SLAs) tailored to the specific needs of the end customer. For instance, for a retail client, we've created the 12x6x4 SLA, which means coverage from 8:00 AM to 8:00 PM, from Monday to Saturday, with a response time within 4 hours.
The expertise and widespread presence of Computer Assistance's specialized technicians in the territory, along with various warehouses stocked with components and spare parts, ensure that all maintenance needs, whether scheduled or on-demand, are met.
